Last updated: July 2026
Refund and Returns Policy
We want you to be completely satisfied with your purchase from SpaCoverStraps.com. If something is not right, we will do our best to make it right.
Return Window
We accept returns within 30 days of the delivery date. Requests received after 30 days from delivery will not be accepted.
Eligibility
To be eligible for a return, your item must meet the following conditions:
- Unused and uninstalled — The strap kit must not have been mounted, attached to a spa, or used in any way.
- Original condition — All components (straps, buckles, hardware) must be present and undamaged.
- Original packaging preferred — Please return items in their original packaging if possible. If the original packaging is not available, pack the item securely to prevent damage in transit.
Items that have been installed, modified, or show signs of outdoor use are not eligible for return.
How to Initiate a Return
To start a return, please email us at sales@spacoverstraps.com with the following information:
- Your order number
- The item(s) you wish to return
- The reason for your return
We will respond within 1-2 business days with return instructions and the return shipping address.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in return transit. Return shipping is at the customer’s expense.
We do not provide prepaid return labels except in cases where we made an error (e.g., wrong item shipped) or a product is defective.
Refund Processing
Once we receive and inspect your return, we will notify you by email. If the return is approved, your refund will be processed to your original payment method within 5-7 business days. Please allow additional time for your bank or card issuer to post the credit.
Please note: Original outbound shipping charges are non-refundable. If your order included free shipping, no deduction is made for outbound shipping.
Exchanges
If you ordered the wrong size, color, or buckle type, we are happy to help you exchange it. Follow the same process as a return (email us with your order number) and let us know what you need instead. Exchanges are subject to availability.
Defective or Incorrect Items
If you received a defective product or we shipped the wrong item, please contact us immediately at sales@spacoverstraps.com. Include your order number and a photo of the issue. We will ship a replacement at no cost and arrange return of the defective item.
Non-Returnable Items
Items that have been installed, used, or modified are not eligible for return regardless of time elapsed since purchase.
Contact Us
Questions about a return? We are here to help.
Email: sales@spacoverstraps.com
Phone: 800-886-4926 (Monday–Friday, 9 AM–5 PM CST)