Job Description

Job Summary The Organizational Development Specialist is responsible for assessing, developing, and delivering department-specific training programs to ensure that team members and sub-contractors possess the necessary knowledge and skills to effectively perform their customer service responsibilities. Essential Functions Facilitate onboarding training sessions for new hires. Conduct training classes and continuously improve the training experience to ensure successful delivery and learner comprehension. Collect and analyze trainee feedback to assist in program evaluation and assess trainee competence. Maintain and organize training program materials on the team's shared drive for easy access. Assist new recruits in integrating into the organization by providing training on company culture and essential job functions. Facilitate introductions between new hires and their team members to foster a welcoming environment. Skills and Qualifications Strong communication and interpersonal skills. Ability to assess training needs and develop effective training programs. Proficient in using digital tools for training delivery and material management. Experience in facilitating group training sessions. Strong organizational skills and attention to detail. Ability to provide constructive feedback and support to trainees. Position Type This is a full‑time position, 40‑hour minimum, with the expectation to maintain a regular work schedule located in Mishawaka, IN. Core days and hours of work are Monday through Friday between 8:00 am‑4:30 pm. Requirements Previous experience with employee development, training, training support, or similar. Previous experience effectively using computer systems. Proven ability to develop and format effective training presentation materials. Exceptional presentation skills and the ability to organize messages for effective delivery. Proven ability to complete a full training cycle (assess needs, plan, develop, coordinate, monitor, and evaluate). Preferred Education and Experience Associate’s degree in a related field 2. 5+ years of educational, training, and development experience Other Duties All other duties as assigned by management. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are the request of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Job Type: Full‑time Benefits 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Work Location: In person #J-18808-Ljbffr

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