Job Description

Overview The Senior Technical Delivery Manager is a leader responsible for orchestrating end-to-end delivery across WWT’s full portfolio of services. This role ensures operational excellence, drives measurable business outcomes, and serves as the executive point of accountability for delivery quality, financial performance, customer satisfaction, and growth enablement within our largest and most strategic accounts. The ideal candidate brings deep consulting rigor, technical fluency, and strong executive presence to the role. Key Responsibilities Client Leadership & Relationship Management Serve as the executive delivery leader and trusted advisor for strategic accounts across WWT. Build and maintain long‑term relationships with client executives, ensuring alignment between WWT’s capabilities and client priorities. Lead executive governance, steering committees, and quarterly business reviews. Anticipate client needs, identify risks, and proactively shape solutions that strengthen the client partnership. Program & Delivery Oversight Provide end‑to‑end oversight of complex, multitower programs spanning: Infrastructure modernization (networking, compute, storage, data center) Multi‑cloud architecture, migration, and operations (AWS, Azure, GCP) Security architecture, zero trust, SOC modernization, and threat operations Application development, modernization, and DevOps Digital workspace, collaboration, and end‑user experience Automation, AIOps, observability, and platform engineering Integrate delivery across WWT’s ATC labs, integration centers, consulting teams, and OEM/ISV partners to ensure seamless execution. Establish and maintain program governance, KPIs, dashboards, and quality standards consistent with delivery expectations. Drive risk management, issue resolution, and cross‑functional alignment across engineering, consulting, supply chain, and partner teams. Presales & Growth Enablement Partner with Account Managers, Client Directors, and Consulting Services leadership to shape opportunities across WWT’s portfolio. Translate client business challenges into actionable solution architectures, delivery approaches, and execution roadmaps. Lead or support pre‑sales activities including scoping sessions, solution workshops, ATC briefings, and executive presentations. Develop high‑quality Statements of Work (SOWs), delivery models, estimates, and risk assessments that balance client value with delivery feasibility and commercial viability. Serve as the delivery voice in deal shaping, ensuring commitments made during presales can be delivered with excellence and profitability. Contribute to account planning, pipeline development, and identification of expansion opportunities within existing programs. Financial & Commercial Management Own financial performance for assigned accounts or programs, including revenue, margin, forecasting, backlog, and cost management. Ensure delivery is aligned with contractual commitments, profitability targets, and WWT’s commercial frameworks. Manage commercial constructs including SOWs, MSAs, change orders, consumption‑based models, and managed services engagements. Partner with sales and account leadership to identify and pursue growth opportunities across consulting, integration, and technology services. People Leadership Lead, mentor, and develop high‑performing delivery teams across consulting, engineering, PMO, and operational functions. Foster a culture of accountability, collaboration, innovation, and continuous improvement. Model WWT’s core values and commitment to diversity, equity, and inclusion. Operational Excellence & Innovation Champion delivery best practices across WWT’s consulting, engineering, and integration capabilities. Leverage WWT’s Advanced Technology Center (ATC) to accelerate solution validation, prototyping, and customer innovation. Promote automation and modern delivery models to improve efficiency and outcomes. Drive standardization and scalability across engagements while tailoring approaches to client context. Ensure compliance with WWT’s risk, quality, and security standards. Qualifications Required Must be located in the central, southern, or eastern region. Must have experience delivering financial services projects and have recent partnerships within the global finance industry. 12+ years of experience leading large‑scale technology or transformation programs, with at least 5 years in a senior delivery leadership role. Proven success delivering multitower programs across infrastructure, cloud, security, or application domains. Strong executive presence with the ability to influence senior stakeholders and lead complex governance structures. Deep understanding of delivery methodologies (Agile, hybrid, waterfall), PMO governance, and operational frameworks. Demonstrated financial acumen including P&L ownership, forecasting, and commercial management. Experience leading large, matrixed teams across consulting, engineering, and operations. Preferred Experience at a Big 4 or top‑tier consulting firm. Familiarity with WWT’s core technology partners (Cisco, Dell, NetApp, VMware, AWS, Microsoft, Google, Palo Alto, F5, etc.). Industry expertise in sectors such as energy, healthcare, financial services, or service provider. Advanced degree (MBA, MS) or relevant certifications (PMP, SAFe, ITIL, cloud certifications). Success Profile Strategic thinking with the ability to translate vision into execution. Strong fluency across WWT’s business lines. Calm, confident leadership under pressure. Exceptional communication and stakeholder management skills. A bias for action, accountability, and measurable outcomes. A commitment to quality, integrity, and continuous improvement. Salary Range A reasonable estimate of the current base pay range for this position is $190,000 - $220,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay. Benefits Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program. WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job‑related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1‑800‑432‑7008 and ask for Human Resources. #J-18808-Ljbffr

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