Job Description

Model Cocktail Server

The George Sportsmen's Lounge

Position Summary

The Model Cocktail Server is responsible for delivering elevated food and beverage service while creating an energetic, engaging, and hospitality-driven guest experience. This position serves as a visible brand representative of The George Sportsmen's Lounge and is expected to maintain exceptional grooming, professionalism, confidence, and guest interaction standards at all times.

This role primarily operates on the outdoor patio and high-volume game day environments and requires the ability to work efficiently in changing weather conditions, loud atmospheres, crowded spaces, and fast-paced service periods while maintaining a polished and professional appearance.

The ideal candidate is outgoing, service-focused, physically resilient, and thrives in a high-energy hospitality environment.

Essential Job Functions

• Provide prompt, friendly, and attentive cocktail and food service to guests.
• Maintain thorough knowledge of all food menus, beverage offerings, specialty cocktails, beer selections, and promotions.
• Accurately enter orders into the POS system and process guest payments.
• Monitor guest needs continuously and anticipate service opportunities.
• Maintain cleanliness and organization of assigned service stations, patio areas, and guest-facing sections.
• Engage guests in a professional and energetic manner consistent with venue standards.
• Maintain compliance with all SNHD, OSHA, company, alcohol awareness, and gaming-related policies and procedures.
• Work collaboratively with bartenders, food runners, bussers, security, and management teams.
• Assist with opening, closing, stocking, and side work duties.
• Maintain appearance standards, uniform requirements, and grooming expectations at all times.
• Handle guest concerns professionally and escalate issues to management when necessary.
• Safely carry trays, glassware, food items, and beverage products throughout the shift.
• Support special events, large-format sporting events, and high-volume patio operations.

Physical Demands & Work Environment

This position is highly physical and requires continuous movement throughout the entirety of the shift. The Model Cocktail Server will primarily work in outdoor and patio environments and must be capable of performing duties in varying environmental and weather conditions common to Southern Nevada hospitality operations.

Physical and environmental requirements include, but are not limited to:

• Continuous standing and walking for extended periods, often exceeding 8 hours per shift.
• Frequent lifting, carrying, pushing, and pulling of trays, ice buckets, beverages, food items, and service equipment weighing up to 35 pounds without assistance.
• Frequent bending, reaching, twisting, balancing, crouching, and navigating crowded service areas.
• Ability to work outdoors for prolonged periods in varying weather conditions, including:
  • High heat
  • Direct sunlight
  • Wind
  • Cold temperatures
  • Rain or inclement weather
  • Sudden temperature changes between indoor and outdoor environments
• Ability to tolerate elevated noise levels, large crowds, flashing lights, music, sporting event audio, smoke exposure in designated areas, and other typical hospitality-related environmental conditions.
• Ability to safely navigate stairs, uneven surfaces, wet floors, and high-traffic patio areas while carrying service trays.
• Ability to maintain professional composure, service standards, and appearance during peak business periods and physically demanding shifts.
• Schedule flexibility including nights, weekends, holidays, special events, and overtime as business demands require.

Disclaimer

This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing operational needs of the business. Responsibilities, duties, and requirements may be modified at any time at the discretion of management.

Qualifications

• Minimum 21 years of age.
• Previous cocktail serving or high-volume hospitality experience preferred.
• Previous upscale dining, nightlife, sports bar, dayclub, or patio service experience strongly preferred.
• Valid Alcohol Awareness Card and Health Card required prior to employment.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented, fast-paced environment.
• Ability to multitask and maintain attention to detail under pressure.
• Professional appearance and grooming standards required.

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