Job Description
JOB SUMMARY
Manages all event service, banquet and event technology operations and staff on
a daily basis. Core area of responsibility is the event operation team,
including the Senior Banquet Managers, Banquet Managers, Senior Event Service
Managers, Event Service Managers, Event Technology and Operations Managers.
Position ensures the highest level of service throughout the event phase.
Maximizes revenue opportunities by up-selling during the event phase and
maximizes profit by effectively managing costs. The position is responsible for
achieving guest and employee satisfaction and for managing the financial
performance of the Event Operations Department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the event management, food
and beverage, sales and marketing, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 2 years
experience in the event management, food and beverage, sales and marketing, or
related professional area.
CORE WORK ACTIVITIES
Managing Event Management Operations and Budgets
• Works with the management team to develop and implement the business plan and
long term strategies for event operations.
- Establishes and monitors measurable goals for the department.
- Champions all standards, policies and procedures in the Event Operations
departments.
- Oversees the execution of event logistics for all events.
- Oversees the administrative processes associated with the event phase of a
function and the associated transitions between all event phases as they relate
to the service delivery team.
• Ensures function space and corresponding heart of the house areas are cleaned
and maintained.
• Ensures furniture and equipment is maintained and inventory levels are kept in
accordance to corporate guidelines.
• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.
- Participates in MVP audits and level certification for all technicians.
- Ensures employees maintain required certification.
- Assists with implementation and execution of all event related corporate
initiatives and promotions.
Managing Profitability
• Ensures department is working within budget and adjusts expenditures according
to revenues.
• Maintains awareness of current trends in event management and integrates into
the operation in a timely manner.
• Reviews effectiveness of event operations annually and makes appropriate
adjustments.
Ensuring Exceptional Customer Service
• Consult with customers in order to determine objectives and requirements for
events such as meetings, conferences, and conventions.
• Displays leadership in guest hospitality, exemplifies excellent customer
service and creates a positive atmosphere for guest relations.
• Maintains customer satisfaction to insure retention and growth of business
through referrals and repeat events.
Leading Event Management Teams
• Leads execution of activities in Event Operations to support the Event
Management strategy.
- Leads event management/operations meetings.
- Coordinates the Event Operations members of Event Delivery teams.
- Works with culinary team to ensure compliance to food handling and sanitation
standards.
• Works with Human Resources to ensure compliance with all applicable laws and
regulations.
• Ensures that regular, ongoing communication is happening in all areas of event
operations.
Maintaining Relationships with Property Stakeholders
• Communicates effectively with property departments outside of Event
Operations.
• Maintains a strong working relationship with guests/clients, vendors and
competitors.
Conducting Human Resources Activities
• Reviews staffing levels to ensure that guest service and operational needs are
met.
• Works with direct reports to review scheduled events and troubleshoot
potential challenges/conflicts.
• Attends pre-event meetings to understand group needs, set appropriate
expectations and gather critical information to communicate to Event Operations
Team.
• Ensures disciplinary procedures and documentation are completed according to
Standard Operating Procedures and Local Standard Operating Procedures (SOPs and
LSOPs) and support the Peer Review Process.
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is
committed to delivering exquisite experiences at more than 50 luxury hotels and
resorts in the best addresses around the world. Beginning with the debut of The
St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth
century, the brand has remained committed to an uncompromising level of bespoke
and anticipatory service for all of its guests, delivered flawlessly by a team
of gracious hosts that combine classic sophistication and modern sensibility, as
well as our signature Butler Service. We invite you to explore careers at St.
Regis. In joining St. Regis, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.
Job Tags
Full time, Local area