Job Description
POSITION SUMMARY
Respond to guest requests for special arrangements or services (e.g.,
transportation, reservations, dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests with
unique needs and follow up to ensure satisfaction. Gather, summarize, and
provide information to guests about the property and the surrounding area
amenities, including special events and activities. Answer, record, and process
all guest calls, messages, requests, questions, or concerns. Contact appropriate
individual or department (e.g., Bellperson, Housekeeping) as necessary to
resolve guest call, request, or problem. Review shift logs/daily memo books and
document pertinent information in logbooks. Monitor club lounge for seating
availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and procedures,
ensure uniform and personal appearance are clean and professional, maintain
confidentiality of proprietary information, and protect company assets. Welcome
and acknowledge all guests according to company standards, anticipate and
address guests’ service needs, assist individuals with disabilities, and thank
guests with genuine appreciation. Speak with others using clear and professional
language, prepare and review written documents accurately and completely, and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others, support team to reach common goals, and
listen and respond appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
We’re proud to offer a wide range of benefits designed to support you and your
family, enrich your wellbeing, empower your career, and spark new adventures.
Benefits eligibility and options may vary depending on employment status,
position and location. Click here
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learn more.
The Autograph Collection is a growing collection of four and five-star
independent hotels, each offering unique and memorable experiences. Each hotel
is thoughtfully chosen for its quality, originality, bold character, and ability
to offer today’s traveler a range of unique experiences suited to their
individual sense of style and adventure. All Autograph Collection hotels look to
attract The Individualist, the brand's target consumer. The Individualist is
someone who uses travel as an opportunity to add to their personal narrative –
in essence they are hand selecting our hotels whether for personal or corporate
travel because it is much more than simply a place to rest. In joining Autograph
Collection, you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to an amazing global team,
and become the best version of you.
Job Tags
Part time, Work experience placement, Shift work