Job Description
POSITION SUMMARY
Assist guests with the pre-arrival process, arrival/check-in, guest
activities/experiences, problem resolution and guest departure/check-out.
Conduct pre-calls to arriving guests, make pre-arrival arrangements, amenity
orders, and handle any other guest arrival requests. Review and log
preferences/traces in computer system. Contact guests for pre-departure calls.
Handle Front Office duties, including check-in/check-out, prepare arrival
packets and departure folios, perform audit checklists, prepare and distribute
welcome packages, process billing and perform administrative duties. Respond to
requests for visitor information, special arrangements, activities or services
(e.g., transportation, reservations, dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests with
unique needs and follow up to promote satisfaction. Gather, summarize, and
provide information about the property and the surrounding area amenities,
including special events and activities. Answer, record, and process all calls,
messages, requests, questions, or concerns. Contact appropriate individual or
department (e.g., Engineer, Bell person, Housekeeping) as necessary to resolve
call, request, or problem. Understand and assist with reservation services.
Assist with Bell/valet services for owners when requesting their vehicles.
Perform Lobby Ambassador tasks. Enhance guests’ food and beverage (F&B)
experience through an understanding of F&B offerings and wine/cordial expertise
and duties including, but not limited to serving F&B to guests,
cleaning/maintaining the area, maintaining inventory.
Report any incidents, accidents, injuries, and unsafe work conditions to
manager, and complete safety training and certifications. Follow all company
policies and procedures, ensure uniform and personal appearances are clean and
professional, maintain confidentiality of proprietary information, and protect
company assets. Welcome and acknowledge all guests according to company
standards, anticipate and address service needs, assist individuals with
disabilities, and thank others with genuine appreciation. Speak with others
using clear and professional language, prepare and review written documents
accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to
reach common goals, and listen and respond appropriately to the concerns of
other employees. Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every
opportunity while keeping the comfort of the oh-so-familiar all around the
globe. As a host with Marriott Hotels, you will help keep the promise of
“Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt,
forward-thinking service that upholds and builds upon this living legacy. With
the name that’s synonymous with hospitality the world over, we are proud to
welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be where you
can do your best work, begin your purpose, belong to an amazing global team, and
become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of
more than 100 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you’re happy, our guests will be happy. JW Marriott associates are confident,
innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake
and company founder, J.Willard Marriott. Our hotels offer a work experience
unlike any other, where you’ll be part of a community and enjoy true camaraderie
with a diverse group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you can pursue your
passions in a luxury environment with a focus on holistic well-being. Treating
guests exceptionally starts with the way we take care of our associates. That’s
The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best version of you.
Job Tags
Full time, Work experience placement, Shift work