Job Description

As a Consultation Specialist, you'll be one of the most important people in a client's journey. You'll meet with prospective clients, learn their stories, help them understand their options, and guide them toward taking the next step in their immigration case. This role is perfect for someone who loves connecting with people, thrives in a fast‑paced environment, and enjoys the challenge of turning conversations into meaningful outcomes. Every day is different, every client has a unique story, and every successful consultation has the potential to change a family's future. Bilingual Requirement Fluency in both English and Spanish is required. If you're not fully fluent in both languages, this position will not be the right fit. What You'll Do Conduct immigration consultations with prospective clients Build trust and rapport with individuals and families seeking legal help Ask thoughtful questions to uncover needs and identify opportunities for legal review Educate clients on the firm's process and potential pathways under attorney supervision Handle questions and objections with confidence and professionalism Follow up with prospective clients and guide them through the decision‑making process Deliver a high‑touch, white‑glove client experience from start to finish Partner closely with attorneys and legal staff to ensure clients receive the support they need What Makes Someone Successful Here? This is not a call center role. Our Best Consultation Specialists Combine Empathy with confidence Structure with warmth Sales ability with integrity Curiosity with strong listening skills The ability to connect with people from diverse backgrounds and cultures A genuine desire to help families navigate important life decisions Important Note You will not provide legal advice or represent yourself as an attorney. Your role is to gather information, educate clients about the firm's process, identify opportunities for attorney review, and help qualified prospects move forward with representation. Schedule & Work Expectations Full‑time, in‑office position in Birmingham, Alabama Monday–Friday | 9 AM–6 PM Eastern Time Compensation Base Salary $45,000–$50,000 Performance‑Based Bonus Structure tied to revenue collected and client deposits On‑Target Earnings (OTE) $70,000–$100,000+ annually Top performers regularly earn over $90,000 per year Responsibilities Conduct Immigration Consultations Lead scheduled consultations via Zoom, phone, and in‑person from the Birmingham office Use Solano's structured consultation process from opening through close Create a welcoming, professional, high‑trust client experience Maintain control of consultation flow Discovery & Case Exploration Conduct thorough fact‑finding on immigration history, family relationships, client goals, timeline, and urgency Identify opportunities for attorney review Document findings clearly and accurately Education & Solution Presentation Clearly explain potential pathways being explored, firm process, timelines, pricing, and next steps Present recommendations confidently and ethically — without creating unrealistic expectations Help clients understand the value of legal representation Sales & Conversion Build confidence and urgency ethically Conduct trial closes throughout the consultation Address objections professionally Execute structured follow‑up for undecided consultations Take ownership of consultation outcomes Documentation & CRM Management Maintain complete and accurate consultation notes Update CRM immediately after every consultation Track outcomes, next steps, and follow‑up activities Team Collaboration Participate in daily huddles, coaching sessions, call reviews, and team trainings Share client insights and trends with leadership Contribute to continuous improvement Performance Expectations (KPIs) Sales Performance 60% overall consultation‑to‑hire conversion rate 30% same‑day (on‑the‑spot) conversion rate Strong follow‑up conversion on undecided consultations Client Experience Consultation quality audit scores Adherence to the consultation structure Client trust and satisfaction Operational CRM compliance and documentation accuracy Same‑day follow‑up completion Attendance and schedule reliability 30/60/90 Day Success Plan First 30 days: Learn, Observe, Build Foundation. Complete onboarding, learn the consultation structure, shadow consultations, begin conducting supervised consultations, and build confidence in both languages. First 60 days: Execute, Improve, Build Consistency. Independently manage your consultation schedule, strengthen objection handling, and execute follow‑up consistently. Target 20–25% same‑day conversion, 45–50% overall conversion. First 90 days: Perform, Own Results, Become a Top Contributor, Operate fully autonomously. Meet or exceed 30% same‑day and 60% overall conversion. Become known for accountability, ownership, and client trust. Qualifications Required Native or professional‑level fluency in Spanish and English Minimum 2 years of experience in consultative sales, sales, legal intake, customer success, or other high‑touch client‑facing roles. Experience may be from any industry; immigration law experience is preferred, but not required. Proven history of meeting performance and conversion goals Exceptional communication and objection‑handling skills Strong organization and follow‑through Comfortable discussing financial commitments and guiding client decisions Willing to work Monday–Friday, 9 AM–6 PM ET, in‑office in Birmingham Preferred Immigration law or immigration consultation experience (preferred, not required) Experience with HubSpot, CTM, Zoom, or similar CRM systems Consultative sales experience Experience navigating emotionally sensitive conversations Ideal Candidate Profile You Are Someone Who Builds trust quickly and is naturally personable Knows how to lead conversations and read a room Balances empathy with accountability Performs well under pressure and ownership Loves helping people while driving measurable results Takes ownership instead of making excuses Wants a role where performance directly impacts earnings and outcomes Legal & Compliance Note Consultation Specialists do not provide legal advice or represent themselves as attorneys. All consultations are conducted under attorney supervision in accordance with the ABA Model Rules of Professional Conduct and Alabama State Bar rules. #J-18808-Ljbffr

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